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The Dark Side of Customer Relationship Management in the Luxury segment of the Hotel Industry .. Akshay Jaipuria.. MA Management .. Abstract.. Limiting the investigation of the luxury market to the analysis of privileged .. product categories, the luxury adjective is used routinely to segment markets .. The Dark Side of Customer Relationship Management in the Luxury segment of the Hotel Industry .. .. in the Automotive Customer Relationship Management industry .. Hotel industry involves combination of various skills like management , food and .. or manages 37 luxury and first class international hotels in seven countries.. .. The Dark Side of Customer Relationship Management in the Luxury segment of the Hotel Industry .. .. 3 Research scholar, Department of Management Studies, University of .. The purpose of this article is to analyze consumer attitudes towards luxury .. .. .. 2009 has been a challenging year for the hotel industry .. .. side the trading down is more .. to fine tune their customer relationship management , .. .. dark , and even dirty.. American customers don't . e8f7087e7d 18
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